Delivery & Returns
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
Processing and Delivery Times
We will process your order as soon as possible, however because we are a working nursery and subject to the weather conditions we ask you to allow 10 working days after receiving cleared payment for delivery, regardless of destination. Delivery will be anytime during the working day, we are unable to confirm a time.
However once we have received cleared payment and processed your order delivery time (Subject to weather conditions) is usually the following
- In cool weather conditions
Dispatch is Monday to Thursday we estimate talking 1-3 days to reach delivery destination.
- In hot weather conditions
Dispatch is Monday to Wednesday we estimate taking 1-3 days to reach delivery destination.
This is because we like to make sure the plants are in transit for as shorter time as possible.
Please note we do not dispatch at weekends and bank holidays. We do not dispatch when the weather is either too hot or to cold for the safe dispatch of plants.
Deliveries will be suspended 1 week before 25th December and re-commence 1st week of the New Year.
Delivery to mainland UK addresses is £8.99 regardless of quantity ordered.
Delivery to the following areas with the following region / postcodes is £15.99
Isle of Wight – PO 30-40
Discounts for quantities and bulk orders
For discounts on orders over 250+ plants, bulk orders and particular requirements please call the nursery office 01622 833218 or contact us by email email@example.com
If you wish we are happy for you to purchase online and collect your order from the nursery.
Cancelling your order
If you wish to cancel your order please contact us as soon as possible by email or telephone 01622 833218. We can except cancellations anytime prior to dispatch and will give a full refund by your original payment method.
If you wish to cancel your order once dispatched you must confirm this by contacting us by telephone or email within 5 working days of receipt and return the packaged item to us. The item (s) must be returned unused and in as new condition. We will not issue a refund until we have received the goods in good condition. We recommend you obtain proof of posting when you return any goods to us.
Customer Satisfaction and Guarantee
Your custom is important to us, which is why we offer 100% guarantee. If you are not satisfied with the products you receive we offer 100% refund upon return of the items (excluding postage) within 5 days of receipt.
The plants will be securely packaged usually in boxes. If its a bulk order of a lot of plants we sometimes use pallet delivery service that takes 2 days.